01: All bookings are made with Mountain Sherpa Trekking & Expeditions P. Limited, Registered Company Number 18785/058/59(hereinafter referred to as The Company) whose registered Local office is Dabali Marg, Thamel, Kathmandu, Nepal. The Head of The Company is Pasang Sherpa.
02: The term "trip" used in these web site and booking conditions refers to all itineraries described on this website including those which might otherwise be known as walking, tours, trekking trips, sightseeing, climbing, mountaineering, expeditions, or holidays.
03: To secure a place, a 25 %( Non- Refundable) down payment from the Total Trip cost is required to make in advance as per the company policy, this deposit help us to make confirm reservation of Hotels in the City, domestic flights and all other trip arrangements for final trip booking. Along with the deposit, we need detailed Name lists of Participants( same as passport), Gender, Nationality, Date of birth, passport number, passport issue/Expiry dates & profession( you need to send us a passport copy by fax or attached by e-mail for all trips in Nepal, Tibet, Bhutan, and India)
04: The rest of the payment should clear on arrival day (this will apply for most Nepal treks, tours, and expeditions). However, we can request you to make full payment before your arrival if this is necessary (especially for Trips to Tibet, Bhutan, and India). Be mindful, that we also reserve the right to cancel your trip provided the full amount is not paid in the requested time or on arrival day.
05: Any trip booking Payment procedures are very easy with Mountain Sherpa Trekking & Expeditions. We accept your last-minute booking also, but full payment of the total tour cost should be made in advance if necessary or can pay full payment on arrival day.
06: On our trip packages, rooms or tents are provided on a twin-sharing basis. Thus, a single room supplement charge will be imposed on a client who does not have another tour participant to share a room/tent with.
07: No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary. In case of the journey is broken or early return upon the client's own wish or causes, Mountain Sherpa Trekking & Expeditions shall not be liable to any refund of the days not utilized. Clients have to pay for the hotel or any extra costs incurred after leaving the itinerary.
08: It is a fundamental condition that you acknowledge that this is an adventure tour. This requires some flexibility. The day-to-day itinerary is taken as a guideline only. We can not be held responsible for any delays caused by International or domestic flights, strikes, Government regulations, weather or natural casualties, etc. In such cases, Mountain Sherpa Company shall be responsible for providing suitable alternatives which could be decided upon by mutual agreement. If an agreement cannot be made, Mountain Sherpa Trekking & Expedition shall be only responsible for a refund after deducting expenses already incurred.
09: If you do not show up at the meeting point specified on the agreed date, we will assume you have been delayed and will wait for you to contact us with your new expected arrival date. If you do not contact us within 48 hours we will assume you have canceled the tour. There is no refund of any money paid.
10: The tours will not be canceled unless we are forced to do so because of unusual or unforeseeable circumstances (force majored), such as a major natural disaster, major political unrest, or war. If we cancel the tour we will promptly refund all payments made to us, i.e. excluding the deposit. We shall not be liable to refund any additional expenses that you may have incurred (such as insurance, visas, vaccinations, and other incidental costs).
11: The trek information sheets and the dossier give information and conditions relating to the tour and are deemed to be part of the contract and so you should be fully aware of their contents. However the itinerary is an indication of what the group should accomplish, but not a contractual obligation- Changes may be made because of exceptional weather, flight cancellations, sickness, or other unforeseeable circumstances- No refunds are given for unused services or unrealized dreams. We do give sympathy though.
12: All information and advice provided (vaccinations, climate, trekking equipment, visas, etc) is given in good faith but without responsibility by us.
13: We reserve the right to revise the pricing rate posted on our website, under any circumstances, or on the pressure of various external factors that are further than our control, for instance, changes in the exchange rate, government action, etc. But, we put forth the effort to keep on the present rate. In case of a minor increase in flight fares, hotels, or other related factors, we don’t revise the cost of the trip which was already confirmed & booked by deposit.
14: A local guide who represents Mountain Sherpa Trekking & Expeditions Company deserves all authority during your tours. If you commit any unlawful act, you are compelled to leave the tour. No refund will be made in such a case.
15: We put every effort to ensure comfortable traveling yours, but it must understand that what you might be accustomed to in the western affluent countries, the Himalayan countries can’t afford such facilities. Weather is another factor that directly impacts your journey. Hence, patience in mind, enthusiasm, and proper preparation is very important before heading on any trip to the Himalayas.
16: You must purchase a comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, etc. This is strongly suggested to all our esteemed clients.
17: To make alterations to any trek/tour itinerary, prior notice is requested. You’re advised to stay in touch with us thus. But occasionally, you may be obliged to do so en route under certain circumstances for instance bad weather, etc.
18: All necessary documents should be presented in sequence for example to issue visas, necessary permits, etc. We’re not accountable in case of any trip formality not completed in time before the trip departs in the absence of essential papers and documents.
19: You understand that during the course of the trip certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability, and the forces of nature. You agree to assume all risks associated with the journey to the maximum extent permitted by Nepalese law.
20: You acknowledge that Mountain Sherpa Trekking contracts with a network of companies, government agencies, and individuals, to assist in the running of its tours, treks, walking, holidays & expeditions. To the best of Mountain Sherpa Trekking & Expedition knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, Mountain Sherpa Trekking & Expedition will not be held liable for any injury, damage, loss, delay, or irregularity that may occur due to the behavior of these third parties.
21: Mountain Sherpa trekking & Expeditions will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited.
22: Participants must be in good health and physical condition. It is vital that participants with pre-existing medical problems or conditions make these known to Mountain Sherpa Trekking & Expedition at the time of booking. Medical and evacuation expenses are the responsibility of the participant. It is also important that you consult your doctor for vaccination and other medical requirements for your trip before you depart.
23: Bad weather in mountain regions can cause domestic flight delays, particularly in the Lukla, Jomsom, Phaplu, Simikot, Kanchenjunga, and any other remote mountain regions in Nepal. In the adventure of delayed domestic flights, Mountain Sherpa Trekking & Expedition will meet departing city accommodation costs prior to your trip, if the cost of accommodation is possible to cover by the Budget of that day.
24: Mountain Sherpa Trekking & Expeditions reserves the right to reroute treks or use road transport for extended delays but these changes may impact the trip cost, which you have to bear.
25: Mountain Sherpa Trekking & Expedition does not accept any responsibility for costs incurred as a result of missed international flight connection but will assist to make alternative arrangements where possible with extra costs.